Pourglam follows a standard return policy for damaged products, here is some general information that may apply.
Damaged Products : At Pourglam, we’re committed to ensuring you receive your products in perfect condition. If your item arrives damaged, you may qualify for a replacement. To initiate the process, please contact our customer service team within 5 days of receiving the product to report the issue.
Replacement Policy : We offer replacements as the sole resolution for damaged products. Instead of a refund, you will receive a new product to replace the damaged one, ensuring you enjoy our products as intended.